About Us – GBEM

About GBEM

Since our inception in 1979, our story has been one of steady progress and year-over-year expansion, with returning clients accounting for the majority of more than 100,000 jobs completed each year.

Today, our company is London’s largest Independent servicing and maintenance company. Pimlico Plumbers is based in our London headquarters, where the contact centre is staffed 24 hours a day, 365 days a year.

Our multi-skilled, multi-trade team of more than 200 workers deliver unrivalled services to both residential and commercial customers in and around the M25, with a fleet of fully equipped Pimlico vehicles helping them get the job done.

Our Core Values

We put our clients at the centre of everything we do. From the first consultation to the final handover, and beyond. We take time to understand your needs, priorities, and goals. Clear communication, transparency, and tailored solutions ensure you feel supported and informed every step of the way.

We take pride in delivering work to the highest standards, no matter the size or scope of the project. From precise workmanship to premium materials and rigorous safety standards, quality is built into everything we do. Our commitment to excellence means we never cut corners and we focus on doing the job right, first time, every time.

When you work with us, you can count on consistent, dependable support—whether it’s a scheduled maintenance visit or a time-sensitive renovation. We show up when we say we will, keep you informed throughout the process, and follow through on our promises. Reliability is part of the trust we build with every client.

Our history is London’s history

From humble beginnings to becoming a trusted name, GBEM’s journey mirrors London’s growth. For decades, we’ve delivered reliable property and construction solutions, shaping communities, strengthening trust, and supporting progress across the city. Our story is deeply connected with London’s evolving landscape, built on excellence, innovation, and enduring partnerships.

1979

Our Journey Begins

Founded with a vision of quality and service, GBEM started its journey to provide trusted property and construction solutions across London.

Early focus on reliability and customer satisfaction helped establish GBEM as a dependable partner, setting strong foundations for future growth and long-term success.

Engineers: 94

2000

Expanding Service Capabilities

GBEM strengthened its presence by offering complete property maintenance and construction solutions, ensuring clients receive end-to-end service under one roof.

The company’s client-first approach and in-house expertise positioned GBEM as a go-to provider for both residential and commercial property needs across the region.

Engineers: 82

2004

Commitment to Innovation

GBEM introduced modern tools and advanced techniques, ensuring higher efficiency and improved outcomes in property maintenance and construction.

Innovation became central to GBEM’s operations, combining traditional values with modern practices to consistently deliver results that met evolving client expectations.

Engineers: 94

1979

Building Stronger Client Relationships

A focus on personalised services ensured long-term relationships, with many clients returning to GBEM for repeat projects year after year.

By working closely with customers, GBEM tailored services to unique needs, achieving satisfaction and strengthening trust across both residential and commercial sectors.

Engineers: 144

2008

Workforce and Fleet Expansion

GBEM grew its multi-skilled workforce and added more fully equipped vehicles, ensuring faster response times and wider service coverage across London.

This expansion allowed GBEM to handle larger-scale projects while maintaining the same dedication to reliability, quality, and timely completion of work.

Engineers: 153

2017

London’s Trusted Partner

GBEM became recognised as one of London’s trusted independent property service providers, known for high standards and complete project solutions.

With a decade of strong reputation, GBEM’s commitment to excellence made it the preferred choice for property owners seeking reliable and cost-effective services.

Engineers: 154

Why Work With Us

At GBEM, we deliver complete property solutions with a focus on quality, reliability, and client satisfaction. From architectural design and renovations to maintenance and utilities, our approach means you get a seamless experience.

What sets us apart is our commitment to doing things right. We hold ourselves to the highest standards, using skilled tradespeople, premium materials, and proven processes.

Ready to Start Your Project?

Whether you’re planning a full renovation, need urgent maintenance, or want to explore a design concept, our team is here to help. At GBEM, we offer end-to-end property solutions tailored to your needs. Get in touch today to speak with our experienced professionals.